Unfortunately, we are unable to ship to addresses outside the United States and Canada or to Post Office Boxes. We ship items via USPS, FedEx and UPS.
What are your shipping rates?
Standard Rate (5-7 business days - delivery times do not include Saturdays and Sundays):
Orders to Canada are shipped at a flat rate of $24.95. If you require rush delivery, please contact us at email@example.com for a new shipping rate.
If I see an item on your facebook page, instagram page or blog, can I place an order over the telephone or DM you?
Absolutely. Please call us! We will ship your order to you, or you are more than welcome to come pick your order up in our design studio.
What happens if the item I ordered is not in stock?
We do our best to keep popular items in stock, but from time to time certain items are on backorder or out of stock. In the event of a possible shipping delay, we will reach out to you. You may cancel your order, or we are happy to work with you to offer you another cute item from our shop.
What types of credit cards do you take?
We gladly accept Visa, MasterCard, Discover and American Express.
Will I have to pay sales tax?
Sales Tax and local taxes on merchandise will be applied to orders shipped to North Carolina residents.
What if I want to return my item?
We strive to make our customers happy with their purchases. But if you are not, we do happily accept returns on FULL-PRICED merchandise (holiday items are not returnable) reached within 14 days of delivery for store credit which can be used on our online shop or towards a custom order.
Shipping costs are not refundable. You also may bring the item back into the shop for store credit.
Please email firstname.lastname@example.org with your name, order number and which item(s) you would like to return. If the items are in saleable condition, we will issue you a store credit for the items returned.
We will not accept any items worn, altered, torn, or damaged. Returns on SALE merchandise, holiday + seasonal items, custom and personalized items are final and will not be accepted, so we ask that you please shop carefully. If you have received a damaged item, please notify the store as soon as possible. Please allow up to 14 business days to receive your store credit.
Cute Buttons is not responsible for lost packages or packages that got damaged en route back to us. Please send returns to:
Cute Buttons Gift and Paper Boutique
3708 Benson Drive
Raleigh, North Carolina 27609
If you have any questions on your return, please do not hesitate to call us.
How can I sell my product on your online shop?
If you would like to submit your goods for consideration, please send and email with photos, links and wholesale information to email@example.com.
Due to a high volume of emails we will only be able to reply to emails with items we are interested in. Thanks for thinking of us for your product line.
We will never share, sell or rent individual personal information with anyone for their promotional use without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information, and to contracted services for purposes of providing services relating to our communications with you.
We ask for your email address in case we need to communicate with you about your order. We also may use your email address to send you notification about store events, specials and products. If you do not want to continue receiving this type of communication, please feel free to unsubscribe from our newsletter by following the instructions on how to unsubscribe.
Questions and Comments.
Cute Buttons Gift and Paper Boutique is always interested in what our great customers have to say. If you have any questions or concerns, please reach out to us at 919.462.9618 or firstname.lastname@example.org. We would love to hear from you!
We promise to be good to you.
No, we aren’t the biggest store around. And we don’t carry thousands of products. But what we do strive is to be the boutique that provides great customer service, pretty products and a desire to be great neighbors. Please let us know how we’re doing!